COVID-19

Northside Gynaecology is OPEN and dedicated to looking after you and your health.

There are no restrictions in place for Queensland.

All new patient referrals are being triaged and booked and we urge all our patients to not ignore their health concerns. Contact us directly to discuss, have your GP send us your referral, or send it to us yourself so that we can assist you.

What is Northside Gynaecology doing to protect our patients, staff and the broader community?

  1. Social distancing measures in our clinics
  2. Cashless facility. Please pay using your eftpos card.  (Hot tip, use the corner of your card to press your pin number instead of your finger)
  3. Increased clinic sanitising schedule
  4. Screen protection for our staff at Kedron
  5. Face Masks are available at Kedron
  6. Hand sanitiser  - we have plenty available!
  7. Increased communication via SMS and email
  8. Telephone consultations available to existing patients where appropriate.

Social distancing measures

Offering telehealth/telephone consultations where appropriate, except in cases where face-to-face contact is deemed medically important.

Who will be offered a telehealth or telephone consult?

  • For existing patients, your doctor will flag you as suitable for telehealth or telephone consultation and one of our administration staff will be in contact to set up the consultation.
  • For new patients, face to face  is the best option.
  • Patients who are vulnerable to COVID-19, please contact the practice to discuss the best treatment plan for your situation.

Are Medicare rebates available for telehealth and telephone consults?

Yes, on the 20th April 2020 the Department of Health updated their criteria on Medicare rebate's rules for telephone/telehealth consultations. We are still able to provide this to you and will continue to do so during the COVID period and until the end of March 2021 when the Department of Health will review these.  Currently it is at the discretion of the specialist servicing provider to offer bulk billing services.

If you attend for a face-to-face visit, you will be eligible for a rebate as usual if you have a valid referral.

If you wish to have a telephone consultation, please contact the practice so we can arrange this with you.

How do I set up my telephone consultation?

  • Prior to your consultation you will be sent details instructions about your telephone consultation.
  • You will be asked to consent to a phone consultation taking place.
  • We will advise you of the date and time and ask that you have your phone available during that day.

For all clinic visits

  • Please do not visit if you have the following symptoms: fever, dry cough, fatigue, productive cough, shortness of breath, muscle aches and pains, sore throat.  Contact us and we can make alternative arrangements.
  • If you have these symptoms and have been in contact with someone who has travelled in the preceding 14 days or someone known to have COVID-19, please obtain clearance from your GP, or a COVID-19 clinic PRIOR to your appointment.
  • Please do not visit if you have travelled overseas to any country in the preceding 14 days. Please call 07 3088 9005 to reschedule.
  • No more than one support person per patient to avoid waiting room crowding.
  • Use hand sanitiser provided at the front desk, waiting room and consultation rooms.
  • We have a no handshaking policy.
  • Please cough or sneeze into your elbow, but ideally postpone your
    appointment if coughing or sneezing.
  • We have face masks available if you wish.

 

If your doctor is in self-isolation you will be offered one of three options:

    • A telehealth or telephone consultation with that doctor.
    • The chance to defer your appointment.
    • The chance to see another practitioner at Northside Gynaecology.

This will be discussed prior to your consultation.

PLEASE NOTE: As this is a developing situation these policies are subject to change without notice. Northside Gynaecology will continue to update this page with new information during this pandemic. 

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