COVID-19

Northside Gynaecology is OPEN and dedicated to looking after you and your health.

Category 1, Category 2, and some Category 3 procedures will still take place. However each case is being assessed by our doctors as per the department of Qld Health’s guidelines.

On Thursday the 23rd of April the Australian Health Protection Principal Committee (AHPPC) announced a restoration of elective surgery. On Friday the 24th of April we received strict instructions based around this from our affiliated hospitals at North West, Caboolture and Brisbane Private.  We continue to hear from the hopsitals and although the restrictions are lifted we are still ensuring that we follow the advise from our hospitals on how many patient's we can operate on at any one time (theatre list) so we continue to be forced to move some patients to a later list because of this.

As at the 27th May we are happy to announce that we have re-booked all our patient's that we cancelled due to surgery restrictions, and invite all other patient's to feel free to book back in when it is convenient for them.

In the mean time, if you wish to make an appointment for a consultation to discuss your symptoms or any concerns as you may or may not require further investigation(s).

All new patient referrals are being triaged and booked and we urge all our patients to not ignore their health concerns. Contact us directly to discuss, have your GP send us your referral, or send it to us yourself so that we can assist you.

What is Northside Gynaecology doing to protect our patients, staff and the broader community?

  1. Social distancing measures in our clinics
  2. Cashless facility. Please pay using your eftpos card.  (Hot tip, use the corner of your card to press your pin number instead of your finger)
  3. Increased clinic sanitising schedule
  4. Screen protection for our staff at Kedron
  5. Face Masks are available at Kedron
  6. Hand sanitiser  - we have plenty available!
  7. Increased communication via SMS and email
  8. Telephone consultations available to patient's whom are vulnerable to COVID-19

Social distancing measures

Offering telehealth/telephone consultations where appropriate, except in cases where face-to-face contact is deemed medically important.

Who will be offered a telehealth or telephone consult?

  • For those with pre-existing bookings, your doctor will flag you as suitable for telehealth or telephone consultation and one of our administration staff will be in contact to set up the consultation.
  • For new patients, please send in your referral letter which will allow the doctor to determine if you are suitable for telehealth or telephone consultation. This can be done by fax (07) 3054 0497 or email admin@northsidegynaecology.com.au.
  • If you have not been offered a telehealth or telephone consultation but would prefer one, please call 07 3088 9005 to discuss with our administrative staff whether you may be suitable.
  • Patients who are vulnerable to COVID-19, please contact the practice to discuss the best treatment plan for your situation.

 

Are Medicare rebates available for telehealth and telephone consults?

Yes, on the 20th April 2020 the Department of Health updated their criteria on Medicare rebate's rules for telephone/telehealth consultations. We are still able to provide this to you and will continue to do so during the COVID period and until the 30th of September when the Department of Health will review these.  Currently it is at the discretion of the specialist servicing provider to offer bulk billing services.

If you attend for a face-to-face visit, you will be eligible for a rebate as usual if you have a valid referral.

If you wish to have a telephone consultation, please contact the practice so we can arrange this with you.

How do I set up my telephone consultation?

  • Prior to your consultation you will be sent details instructions about your telephone consultation.
  • You will be asked to consent to a phone consultation taking place.
  • We will advise you of the date and time and ask that you have your phone available during that day.

For all clinic visits

  • Please do not visit if you have the following symptoms: fever, dry cough, fatigue, productive cough, shortness of breath, muscle aches and pains, sore throat.  Contact us and we can make alternative arrangements.
  • If you have these symptoms and have been in contact with someone who has travelled in the preceding 14 days or someone known to have COVID-19, please obtain clearance from your GP, or a COVID-19 clinic PRIOR to your appointment.
  • Please do not visit if you have travelled overseas to any country in the preceding 14 days. Please call 07 3088 9005 to reschedule.
  • No more than one support person per patient to avoid waiting room crowding. In fact we will ask you to wait in your car until the doctor is ready.
  • Use hand sanitiser provided at the front desk, waiting room and consultation rooms.
  • We have a no handshaking policy.
  • Please cough or sneeze into your elbow, but ideally postpone your
    appointment if coughing or sneezing.

 

If your doctor is in self-isolation you will be offered one of three options:

    • A telehealth or telephone consultation with that doctor.
    • The chance to defer your appointment.
    • The chance to see another practitioner at Northside Gynaecology.

This will be discussed prior to your consultation.

PLEASE NOTE: As this is a developing situation these policies are subject to change without notice. Northside Gynaecology will continue to update this page with new information during this pandemic. 

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